Privacy Policy

Last updated: October 31, 2024

At Emirates Gifts Store, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name and contact information (phone number, email address)
• Shipping and billing addresses
• Payment information (processed securely by our payment partners)
• Order history and preferences

Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device information and operating system
• Website usage data and interaction patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Provide customer support and respond to your inquiries
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights and the rights of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Your Consent: When you have given us explicit consent to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for marketing communications at any time

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing customer service

Order information is typically retained for 7 years for tax and legal compliance purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information promptly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (if you have provided an email address)

13. Effective Date

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.