Return Policy

Last updated: October 31, 2024

At Emirates Gifts, your satisfaction is our top priority. We offer a comprehensive 14-day return policy with shipping fees covered to ensure you're completely happy with your purchase.

1. Return Period

• Return Window: 14 calendar days from the date of delivery
• Shipping Fees: We cover return shipping fees for your convenience
• Refund Processing: Full refund processed within 3-5 business days
• Return Authorization: Contact us via WhatsApp to initiate return

2. Easy Return Process

3. Return Conditions

Eligible for Return:

• Items in original, unopened condition
• Original packaging and accessories included
• Return within 14 days of delivery
• Proof of purchase (order confirmation)

Not Eligible for Return:

• Opened perfume bottles (for hygiene reasons)
• Items damaged by customer misuse
• Items without original packaging
• Returns requested after 14-day window

4. Refund Information

• Refund Method: Original payment method or bank transfer
• Processing Time: 3-5 business days after item receipt
• Shipping Fees: Covered by Emirates Gifts
• Refund Amount: Full purchase amount including taxes
• Currency: Refunds processed in AED

5. Exchanges

• Product exchanges available for size, color, or fragrance variations
• Exchange shipping covered by Emirates Gifts
• Same-value exchanges processed immediately
• Price difference applies for higher-value items

6. Damaged or Defective Items

• Report damaged items within 24 hours of delivery
• Photo evidence required for damage assessment
• Immediate replacement or full refund provided
• No return shipping required for damaged items
• Expedited replacement shipping at no cost

7. Return Shipping

• Shipping Costs: Fully covered by Emirates Gifts
• Pickup Service: Free pickup arranged at your location
• Packaging: Use original packaging when possible
• Insurance: All returns insured for full value

8. Special Circumstances

Gift Returns

• Gift recipients can return items without original receipt
• Store credit provided when original payment method unavailable
• Gift return period extended to 30 days during special occasions

Bulk Orders

• Special return terms apply to orders over 10 items
• Contact customer service for bulk return authorization
• Partial returns accepted for bulk orders

9. Quality Guarantee

We guarantee the quality and authenticity of all our products. If you receive an item that doesn't meet our quality standards:

• Full refund plus compensation for inconvenience
• Free expedited replacement if available
• Personal apology from our customer service team
• Quality investigation to prevent future issues