Terms & Conditions

Last updated: October 31, 2024

Welcome to Emirates Gifts Store. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using the Emirates Gifts website, you accept and agree to be bound by the terms of this agreement. If you do not agree to abide by the above, please do not use this service.

• These terms apply to all visitors, users, and customers
• Terms may be updated periodically with notice
• Continued use constitutes acceptance of updated terms

2. Use of Website

Permitted Use

• Browse and purchase products for personal use
• Create an account and manage your orders
• Contact customer service for support
• Share product information on social media

Prohibited Use

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Reproduce, distribute, or modify website content without permission
• Use automated systems to access the website (bots, crawlers)
• Post false, misleading, or defamatory content

3. Products and Services

• Product Information: We strive to provide accurate product descriptions and images
• Availability: Products are subject to availability and may be discontinued
• Pricing: All prices are in UAE Dirhams (AED) and include applicable taxes
• Authenticity: We guarantee the authenticity of all products sold
• Quality: All products meet our quality standards and come with manufacturer warranties where applicable

4. Orders and Payment

Order Process

• Orders are confirmed via WhatsApp within 2 hours
• We reserve the right to refuse or cancel orders
• Order acceptance is subject to product availability
• Bulk orders may require special arrangements

Payment Terms

• Payment methods: WhatsApp ordering, Cash on Delivery
• Prices are in UAE Dirhams (AED)
• Payment processing is secure and protected
• Failed payments may result in order cancellation

5. Shipping and Delivery

• Delivery Time: 1-3 business days across UAE
• Shipping Costs: Free shipping on all orders
• Delivery Areas: All UAE emirates covered
• Risk of Loss: Risk passes to customer upon delivery
• Delivery Issues: Must be reported within 24 hours

6. Returns and Refunds

• Return Period: 14 days from delivery date
• Condition: Items must be in original, unopened condition
• Shipping: Return shipping fees covered by Emirates Gifts
• Refund Processing: 3-5 business days after item receipt
• Exceptions: Opened perfumes cannot be returned for hygiene reasons

7. Intellectual Property

• All website content is owned by Emirates Gifts or licensed to us
• Trademarks, logos, and brand names are protected
• Users may not reproduce content without written permission
• Product images and descriptions are proprietary
• Violation of intellectual property rights may result in legal action

8. Privacy and Data Protection

• Personal information is collected and used according to our Privacy Policy
• Data is protected with industry-standard security measures
• Information is not sold or shared with unauthorized third parties
• Customers have rights regarding their personal data
• Cookie usage is disclosed and manageable

9. Limitation of Liability

• Emirates Gifts liability is limited to the purchase price of products
• We are not liable for indirect, incidental, or consequential damages
• Force majeure events may affect service delivery
• Liability limitations apply to the fullest extent permitted by law
• Customer remedies are limited to refund or replacement

10. User Accounts

• Customers are responsible for account security
• Passwords must be kept confidential
• Account activity is the responsibility of the account holder
• Accounts may be suspended for policy violations
• Account information must be accurate and up-to-date

11. Customer Reviews and Content

• Customer reviews must be honest and based on actual experience
• Fake or misleading reviews are prohibited
• Reviews become property of Emirates Gifts
• We reserve the right to remove inappropriate content
• Reviews may be used for marketing purposes

12. Dispute Resolution

• Disputes will be resolved through good faith negotiation
• UAE law governs these terms and conditions
• Dubai courts have exclusive jurisdiction
• Alternative dispute resolution may be considered
• Legal action must be initiated within one year

13. Termination

• We may terminate or suspend access for policy violations
• Customers may discontinue use at any time
• Termination does not affect existing order obligations
• Survival clauses continue after termination
• Refunds for unused services may apply

14. Changes to Terms

• Terms may be updated to reflect changes in law or business practices
• Significant changes will be notified via website and email
• Continued use constitutes acceptance of updated terms
• Previous versions are archived for reference
• Material changes have a 30-day notice period

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with a provision that achieves the same economic effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Emirates Gifts regarding your use of our services.