Shipping Policy
Fast and reliable delivery across all UAE emirates within 1-3 business days
Last updated: October 31, 2024
At Emirates Gifts, we are committed to providing fast, reliable, and secure shipping services across the United Arab Emirates. This policy outlines our shipping procedures, delivery times, and related information.
1. Shipping Coverage
We provide shipping services to all seven emirates of the UAE:
| Emirate | Delivery Time | Shipping Cost |
|---|---|---|
| Dubai | 1-2 business days | FREE |
| Abu Dhabi | 1-3 business days | FREE |
| Sharjah | 1-2 business days | FREE |
| Ajman | 1-2 business days | FREE |
| Umm Al Quwain | 2-3 business days | FREE |
| Ras Al Khaimah | 2-3 business days | FREE |
| Fujairah | 2-3 business days | FREE |
2. Order Processing
- Order Confirmation: All orders are confirmed via WhatsApp within 2 hours
- Processing Time: Orders are processed within 24 hours of confirmation
- Business Days: Saturday to Thursday (Friday and public holidays excluded)
- Cut-off Time: Orders placed before 6 PM are processed the same day
3. Delivery Information
Standard Delivery (FREE)
- Delivery within 1-3 business days
- Available to all UAE emirates
- Tracking information provided via WhatsApp
- Delivery during business hours (9 AM - 7 PM)
- Signature required upon delivery
Delivery Attempts
- We make up to 3 delivery attempts
- Customer will be notified before each attempt
- Alternative delivery arrangements can be made via WhatsApp
4. Shipping Restrictions
- We currently ship only within the UAE
- P.O. Box addresses require special arrangements
- Remote areas may require additional 1-2 business days
- Some products may have shipping restrictions due to size or nature
5. Order Tracking
- Tracking information sent via WhatsApp upon dispatch
- Real-time updates on delivery status
- Customer service available 24/7 for tracking inquiries
- Estimated delivery time provided with each update
6. Delivery Issues
Failed Delivery
- If delivery fails, we'll contact you immediately
- Alternative delivery time can be scheduled
- Package held at facility for up to 7 days
Damaged or Missing Items
- Inspect your order upon delivery
- Report any issues within 24 hours via WhatsApp
- We'll arrange immediate replacement or refund
- Photo evidence may be required for damage claims
7. Special Occasions
- Express delivery available for urgent orders
- Same-day delivery in Dubai for orders placed before 2 PM
- Gift wrapping service available upon request
- Special delivery instructions can be provided via WhatsApp
8. Contact for Shipping Inquiries
For any shipping-related questions or special requests:
Response Time: We respond to shipping inquiries within 2 hours during business hours.
9. Important Notes
- Delivery times are estimates and may vary during peak seasons or holidays
- Weather conditions or unforeseen circumstances may affect delivery
- We'll always keep you informed of any delays via WhatsApp
- Customer satisfaction is our top priority